Frequently Asked Questions

Cowhide rugs are notoriously easy to clean and require little maintenance to preserve their natural beauty. With the right care, a high-quality cowhide rug will last for decades. 

These simple care instructions show you how to protect your rug from the general wear of life:

1. Broom and vacuum only. Never use a rotating vacuum brush, as this can cause damage. Rotate your hide regularly to spread the wear of foot traffic and preserve its natural colours and textures. 
2. Keep it dry to avoid curling and loss of shape. Never rub vigorously. Soak up any liquids with a cloth or sponge. 
3. Avoid washing, dry cleaning, bleach, ironing or tumble drying to extend your rug’s lifespan. Avoid direct sunlight. If it gets wet, leave it face down in the sun only for a short period of time. 

Find our detailed cleaning and care instructions here.

We work only with disposed by-products of the food industry. Our partner tanneries received a gold certification for efficient environmental performance and resources usage.

Our mission is to source unique products made responsibly in regards to the people and the environment. We visit supplier’s facilities to assess their working conditions, ethics and workplace safety. We support small businesses in Australia, like us, as much as possible.

We strive to make a positive impact on the environment with our practices. Hence why our packaging is plastic-free and made from eco-friendly, recycled materials to reduce waste.

Are cowhide rugs and leather products safe for my family?  

Yes. Our products are naturally hypoallergenic suitable for pets and kids. The materials we use have not been treated with, and contain no residues of PCP nor azo-colouring agents. Our partner tanneries received the highest score under the LWG Environmental Stewardship Audit. 

Are cowhide rugs easy to clean?  

Water-resistant and stain repellant, cowhide rugs are surprisingly easy to clean and rarely require any special equipment beyond what you already have in your home.

Find our detailed cleaning and care instructions here.

What about white leather or lighter shades?

Watch this Insta video. It might surprise you!

How long will it take to my order arrive? 

Being a small agile business, we generally dispatch in 24h. On most occasions (90% plus) the products are delivered in less than 5 business days, even to regional Australia. We prefer to pay more to offer a fast and reliable service to our customers. Check our reviews to learn more.

Express shipping takes between 1-4 business days from the date you placed your order. Standard shipping may take up to 4-8 business days.

For additional information, please refer to our shipping page.

Will I be able to track my order? 

Yes. Once you place your order, you’ll receive a tracking number to follow on one of our carrier’s websites. Please note that the AusPost is not always updating the status for standard shipping.  

What time will my order arrive? 

The third-party couriers that will deliver your order, such as the AusPost, are not able to provide an estimated time of delivery.

The courier will leave your product in a safe place if they redeem safe to do so. 

After placing my order, am I able to change it? 

Please review your details carefully before confirming your order. We can make changes in rare circumstances. If you need any help, please contact us immediately.

Do you ship to P.O. boxes? 

Yes, we ship to P.O. boxes via AusPost. 

Can I return a product? What is your policy? 

Yes, at no cost for you. Rest assured, we have a 30-day free return policy from the purchase date, with the exception of clearance items, which will be clearly indicated in the product title. For more information, please check our returns page.

Which payment methods are accepted? 

We accept the following payment methods at checkout: 

• Credit cards: Visa, Mastercard, Amex and JCB.
• Buy Now, Pay Later: Humm, Afterpay and Paypal in 4.
• PayPal.
• Digital wallets: Apple Pay and Google Pay.
• Bank transfer: online via internet transfer or at a Commonwealth branch.

CBA Account name: Decorlane Pty Ltd

BSB: 062 197

Account number: 1108 4745

For bank transfers into our bank account, please ensure to type the Order ID number and surname so we can identify your payment. Once the payment settles, we’ll dispatch in 24-48 hours.

Can I pay with Afterpay, Zip or Humm? 

Yes, we accept Humm, Afterpay and PayPal in 4 at checkout.